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Privacy Policy

Overview

The Nice Exchange Group LTD (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains how we collect, use, store, share, and protect your information when you visit www.theniceexchange.co.uk or work with us.

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We collect personal data directly from you, through automated technologies, and from third parties. We use this information to provide services, manage relationships, operate our business, keep our systems secure, and meet legal obligations. We follow UK GDPR, the Data Protection Act 2018, and all relevant guidance from the Information Commissioner’s Office (ICO).

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By using our website or services, you acknowledge the practices described in this policy.

How We Handle Your Data

Data we collect
A. Information you provide

  • Name and contact details

  • Company information, job title, and project details

  • Payment and invoicing information

  • Any information you submit via forms, email, meetings, or file uploads

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B. Information collected automatically

  • IP address, device details, and browser information

  • Website usage through cookies, analytics, and log data

  • Interaction data from email or digital communication tools

 

C. Information from third parties

  • Publicly available business information

  • Data from social media or referral partners

  • Information from organisations collaborating with us on projects

 

How we use your data
We process personal data to:

  • Deliver and manage our services

  • Communicate with clients, partners, and suppliers

  • Process payments and maintain business accounts

  • Improve our website, content, and marketing activity

  • Protect our systems and prevent fraud

  • Meet legal, regulatory, and taxation requirements

 

Legal basis for processing
We rely on:

  • Contract – delivering the services you request

  • Legitimate interests – operating and improving our business

  • Consent – marketing communications and non-essential cookies

  • Legal obligation – complying with law, tax, and regulatory duties

 

Sharing your data
We do not sell data. We may share personal data with:

  • Service providers (hosting, cloud storage, email, project tools such as ClickUp)

  • Payment processors and invoicing platforms (e.g., banking providers, Xero)

  • • Subcontractors and partners working on your project

  • Analytics and tracking providers (e.g., Google Analytics)

  • Legal authorities when required

 

International transfers
Some providers may process data outside the UK. We use approved safeguards such as:

  • UK International Data Transfer Agreement (IDTA)

  • UK Addendum to EU Standard Contractual Clauses (SCCs)

  • Adequacy regulations where applicable

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Data retention
We retain data only for as long as necessary:

  • Enquiry data – up to 12 months

  • Client project data – up to 7 years (required for accounts)

  • Marketing data – until you withdraw consent

  • Cookie data – according to the cookie type and expiry period

 

Your rights
You can request:

  • Access to your data

  • Correction of inaccurate information

  • Deletion in specific circumstances

  • Restriction of processing

  • Transfer of your data to another provider

  • Objection to processing based on legitimate interests

  • Withdrawal of consent at any time

 

To exercise these rights, contact hello@theniceexchange.com

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Security
We use technical and organisational measures such as encrypted services, MFA, access controls, and regular security checks to protect your information.

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Cookies
We use essential and non-essential cookies. Non-essential cookies (including analytics and marketing) are only used with your consent. Details are provided in our Cookie Policy.

Key Information & Contact Details

Children’s data
Our website and services are not intended for children under 16, and we do not knowingly collect data relating to children.

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Automated decision-making
We do not conduct automated decision-making or profiling that produces legal or significant effects.

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Third-party links
Our website may link to external sites. We are not responsible for their privacy practices.

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Updates to this policy
We may update this policy from time to time. The latest version will always be published on our website.

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How to contact us
The Nice Exchange Group LTD
Studio I, 16 Jordan Street
Liverpool, Merseyside
L1 0BP
United Kingdom


Email: hello@theniceexchange.com

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If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk

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